Sump Pump FAQs

Snowmelt and rainfall are sending sump pumps into overtime. What does this mean for area homes? Basements could be at risk of flooding! Our Dubuque plumbers and Omaha plumbers are working with many homeowners to make sure basements stay nice and dry with new installations and sump pump repairs.

What is a sump pump?

A sump pump is designed to remove accumulated water found in its basin and helps keep areas dry while preventing floods. Sump pumps are commonly found in the basements of homes, specifically newer construction homes or those that have had flooding issues previously.

A good working sump pump is the first line of defense for any homeowner against a basement flood, whether it’s caused by a storm or a plumbing leak.

However, a failing sump pump can only compound problems for homeowners - sometimes by causing flooding.

How do I know if my sump pump is working?

You can test your sump pump to see if it’s working by pouring a bucket of water into the pit to trigger the pump’s automatic start and it should drain quickly once the pump is triggered. If the pump doesn’t start and/or doesn’t empty, it’s time to have it serviced.

What is the average life expectancy of a sump pump?

Most pumps last around 10 years. Acidity and the dirtiness of the water in the area will affect the life expectancy.

Is it normal for a sump pump to run continuously?

Normal? No. Does it happen? Yes. It could be due to a malfunction in the system itself, a high water table or an issue with your home’s plumbing. It’s important to have it serviced as soon as possible if you notice the pump running continuously. The more it runs, the more likely it is to overheat and break down, which would require a full replacement at a higher cost to you.

Why do sump pumps fail?

Most sump pumps break down because of (or due to) electrical failures. Check to make sure that your sump pump is receiving the proper amount of voltage - that it isn’t hooked into an extension cord or an outlet that shares a circuit breaker with other items.

A sump pump is designed to pass clear, clean groundwater. If your sump pump is connected to a water softener or laundry machine, it might lead to corrosion on the seals, screws or the machine’s motor shaft. Laundry lint can also play a role by accumulating, therefore jamming up the pump.  

How does ServiceOne Connect monitor my sump pump?

ServiceOne Connect monitors your sump pump with its sensors, letting you know when it’s running continuously, by detecting moisture or flooding in the basement area. ServiceOne Connect sends alerts directly to your smartphone or connected device through its app so you’re always on top of any issues in your home.

Have a plumbing emergency? Our Omaha plumbers and Dubuque plumbers are available 24 hours a day to ensure your plumbing is working properly.


With our team of qualified professional Omaha plumbers and Dubuque plumbers, we’ll keep those drips at bay! For over 25 years, ServiceOne has been trusted to provide top-notch sales and service to homes and businesses in the Omaha/Council Bluffs metro area and in Dubuque, Iowa. With over 90 employees standing by to help you, you can always trust us to deliver 100% satisfactory service. We also offer home warranty and service agreements, HVAC services, electrical services, appliance repair, and also help with generators and home and business automation. For more information about our services, contact us today to learn more about our services!

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